Last Updated: 2/27/2024
This Privacy Policy describes how Vanny Ouch DBA Vanny O Realty (“Company,” “we,” “us,” or “our”) collects, uses, and discloses information when you use our real estate services or otherwise interact with us. We are committed to protecting the privacy of our customers, clients, and website visitors in compliance with applicable federal and California privacy laws, including (but not limited to) California Civil Code §§ 1798.100–1798.199 (commonly referred to as the California Consumer Privacy Act, or “CCPA”), and relevant national statutes such as the Gramm-Leach-Bliley Act.
By engaging with our services or visiting our website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
1. Scope
This Privacy Policy applies to personal information we collect:
- Through our real estate services (e.g., property listings, open houses, consultations, etc.).
- Through our website(s) or online portals.
- Via telephone, email, or other electronic and in-person communications.
2. Information We Collect
We may collect the following categories of personal information:
- Contact Information: Your name, phone number, mailing address, and email address.
- Identification Information: Driver’s license or other government-issued ID numbers, real estate license details for cooperating professionals (as applicable).
- Financial Information: Information necessary to facilitate real estate transactions, such as mortgage pre-approval or proof of funds (where required).
- Transaction Information: Records of properties viewed, inquired about, or purchased, lease details, and other real estate-related transaction information.
- Usage Data: Information on how you interact with our website, including Internet Protocol (IP) addresses, browser type, and pages visited.
We collect this information directly from you when you provide it (e.g., during property tours or while using our website) or from third-party sources such as lending institutions, escrow companies, credit reporting agencies, or publicly available databases, only to the extent permitted by law.
3. How We Use Your Information
We use the collected personal information for the following purposes:
- Service Delivery: To provide real estate brokerage services, including listing, marketing, or locating properties.
- Communication: To respond to inquiries, schedule viewings, and provide updates on transactions.
- Transaction Facilitation: To assist with financial or legal documentation and coordinate with service providers such as lenders, title companies, and escrow agents.
- Business Operations: For internal analytics, audits, and data analysis to improve and maintain our services.
- Legal and Regulatory Compliance: To comply with applicable local, state, and federal laws, regulations, and legal processes, as well as to respond to lawful requests.
4. No Sale or Sharing of Personal Information
We do not sell or share personal data with third parties for promotional or marketing purposes.
Any sharing of personal information is strictly limited to the service providers or affiliates who require such information to fulfill legitimate business needs (e.g., a third-party lender for mortgage approval, escrow companies for closing). When we do share information, it is governed by confidentiality obligations and used only for the purposes outlined in this Privacy Policy or as required by law.
5. Your Rights Under California Law
Under the California Consumer Privacy Act (CCPA), as amended or supplemented by any subsequent California privacy laws, California residents have specific rights regarding their personal information, including:
- Right to Know: You may request the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purpose for collecting it, and the categories of third parties with whom we share it.
- Right to Delete: You may request that we delete personal information collected from you, subject to certain exceptions required for business or legal reasons.
- Right to Opt Out of Sale or Sharing: Since we do not sell your personal information, this right applies only in the event our practices change, in which case we will update this policy and provide an opportunity to opt out.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
If you are a California resident and would like to exercise these rights, please contact us using the information in the “Contact Us” section below.
6. Federal Statutory Protections
We also comply with relevant federal privacy laws, including the Gramm-Leach-Bliley Act, which requires financial institutions—including certain real estate and mortgage brokerage activities—to explain their information-sharing practices and to safeguard sensitive data.
7. Data Security
We implement and maintain reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, modification, or disclosure. However, no security system is impenetrable, and we cannot guarantee the absolute security of our databases or that the information you provide will not be intercepted while being transmitted to us over the internet.
8. Retention of Personal Information
We retain personal information for as long as needed to fulfill the purposes outlined in this Privacy Policy and as required or permitted by law, such as for record-keeping or compliance with legal obligations.
9. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors without verified parental consent. If you believe that a minor has provided us with personal information without appropriate consent, please contact us, and we will delete the information as required by law.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective upon posting of the revised Privacy Policy. We encourage you to review this page periodically for the latest information on our privacy practices.
11. Contact Us
For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact:
- Name/Company: Vanny Ouch DBA Vanny O Realty
- Phone Number: 916-502-6278
- Email Address: VannyO.Realty@gmail.com
- Address: 1819 K Street, STE #100, Sacramento, CA 95814
- California Real Estate License: Cal DRE# 02068292
If you have a disability that interferes with your ability to access this Privacy Policy, please contact us so we can provide it in an alternative format.
By using our services or interacting with us, you acknowledge that you have read and understood this Privacy Policy.
Thank you for entrusting Vanny Ouch DBA Vanny O Realty with your personal information. We are committed to maintaining your privacy and will continue to evaluate and improve our procedures to safeguard your data.